TEO Tutor Manual

1. Tutor Registration

TEO Academy supports one account, dual profile functionality, meaning that both tutor and learner profiles can be operated from a single account. Registering as a tutor on TEO Academy is simple and can be done using two methods.

1.1 Register directly as a tutor

On the TEO Academy home page, select Apply to teach from the page header. This will direct you to the user application page, where the Apply to teach form appears with the following fields:

• Email: Enter a valid email address for registration.
• Password: Enter a strong password with at least 8 characters. The password is case-sensitive and should include both letters and numbers for better security.
• reCAPTCHA: Select the "I'm not a robot" checkbox to complete the reCAPTCHA verification. This step uses reCAPTCHA v2 to confirm that the registration request is submitted by a human and not by an automated system.

After completing the form, click Register with an email and you will be directed to the Register as a tutor page. The form has 5 tabs, allowing you to set up your tutor account by filling out all the important information accordingly. You can navigate between the tabs only once they have been filled. Let us begin with the first tab.

1.1.1 Personal info

Update the following:

• First name: Review/Edit your first name in the provided field. The name is pre-filled as derived from your email address.
• Last name: Enter your last name.
• Gender: Select your gender by choosing either Male or Female from the available radio button options.
• Phone code: Click the field and select the valid phone code from the dropdown list of options.
• Phone number: Enter your phone number.
• Photo ID: Click Choose file, select your ID from your system and click Open to upload it. Ensure the ID in any of the applicable formats as listed below the field.

Click Save, and then, Next to move to the next tab.

1.1.2 Profile media

Update the following field to be easily identified on the platform:

• Profile picture: Click Upload, select the picture from your system and click Open. The image will open in an image editor pop-up, in the middle of the screen. Use the buttons available to adjust the image.
• Introduction video: Paste the YouTube video link where you are giving a brief about your personal information, experience, and teaching skills.
• Biography: Enter a brief paragraph stating your experience, skills, and any other information you want to share with the learners on the platform.

Click Save, and then click Next to move to the next tab.

1.1.3 Subjects

Select the subjects you will be teaching and the languages you speak:

• Subject(s) I teach: From the provided subjects list, select one or more subject categories or subcategories you want to teach on the platform.
• Language(s) I speak: From the provided languages list, select one or more languages that you speak. Once you select a language, select your level of fluency from the list displayed.

Click Save, and then click Next to move to the next tab.

1.1.4 Resume

Add your qualifications and experience details by clicking Add. The Add your experience pop-up form will appear. Update the following information:

• Experience type: Click the field and select your experience type from the list of options-Education, Certification or Work experience.
• Title: Enter the title of the experience you are adding.
• Institution: Enter the name of the institute where you obtained the respective experience.
• Location: Enter the city where the institute is located.
• Description: Enter a brief description regarding the experience.
• Start year: Click the field and select the start year from the dropdown list.
• End year: Click the field and select the end year from the dropdown list.
• Upload certificate: Click Choose file, select the image from your system, and click Open.

Click Save Changes and it will be added to the Resume tab. After updating all the details, complete filling this tab by selecting the I agree to the tutor-related Terms & conditions checkbox. Then, click Save, and then click Next to move to the next tab.

1.1.5 Confirmation

The last tab displays a confirmation message along with the application reference number. Your registration request is first sent to the system admin for approval. Once your request is approved, you are notified on your registered email. Every user registered as a tutor is also registered as a learner by default.

2. Login

To log into your account, click Login from the upper right corner of the TEO Academy home page. The Login pop-up form will appear in the middle of the page. Depending on the options available, you can log in using your Facebook account, Google account or Apple account. Use these options only if you registered using these options. Else, log in using your email address and password by filling them in the following fields:

• Email: Enter your registered email address.
• Password: Enter your alphanumeric password.

Once done, click Login to log in to your tutor account.

2.1 Forgot password

TEO Academy allows you to reset your profile password if you can't recall it. From the Login form, select Forgot password? This will direct you to the Forgot password page. Update the following:

• Email: Enter your registered email address.
• reCAPTCHA: Select the "I'm not a robot" checkbox to complete the reCAPTCHA verification.

Once done, click Submit. The details to reset your password will be emailed to you on your email address.

2.2 Reset password

Check your email inbox, open the password reset email, and click the reset link provided. Update the following:

• New password: Enter your new password, ensuring it is strong and contains at least 8 characters.
• Confirm new password: Re-enter the new password you entered in the previous field.

Once both fields are completed, click Reset password. This action updates your password and redirects you to the login page. Use your new password to sign in to the tutor panel.

3. Dashboard

The dashboard gives a complete overview of the tutor profile through various sections. The top section displays the account summary such as, the total earnings, the number of lessons scheduled, the number of group classes scheduled, and the amount in the digital wallet. A graphical representation of sales revenue and the number of sessions sold on the platform is also displayed. Your upcoming lessons in the calendar and list view can also be found on the right side of the dashboard.

3.1 Left navigation

The left side of the dashboard features a vertical navigation bar with a hamburger menu button at the top and a row of icons below. Each has been explored below:

• Hamburger menu: Click this to expand or collapse the dashboard side navigation panel.
• Home: Click this and you will be instantly directed to the Dashboard page, when you are on any other page of the tutor panel.
• Messages: Click this to visit My messages.
• Notifications: Click this to visit My notifications.
• Languages/Currencies: Hover over this to display the Choose languages section. Select your default language and currency from the enlisted languages and currencies.
• Logout: Click this to log out of your account.

3.2 Switch profile

The current profile orientation is displayed under the TEO Academy logo on the left side above the navigation menu. Hover over your profile name and image to open a section that shows your current location and time zone, along with the Switch to learner profile button. Click this button to switch to your learner profile and access its respective dashboard and features. By default, every tutor registered on the portal is also registered as a learner.

3.3 Dashboard stats

The dashboard displays a brief and regularly updated summary of your activities such as your earnings, scheduled lessons, wallet balance, and sales statistics. Each widget is explained briefly:

• Scheduled lessons: This displays the total number of upcoming scheduled lessons.
• Scheduled classes: This displays the total number of upcoming scheduled classes.
• Courses sold: This displays the total pre-recorded courses sold to the learners so far.
• Total earnings: This displays your total earnings till date.
• Wallet balance: This displays your current wallet balance.
• Sales statistics: This widget displays a line graph reflecting the summary of your Earnings and Lessons sold.

3.4 Upcoming lessons

On the right side of the dashboard, a calendar displays the dates on which lessons are scheduled. Below the calendar is a brief list of upcoming lessons, with the most recent one shown first. Click any lesson in the list to open its corresponding Lesson schedule page. To view all upcoming lessons, click View all beside the Upcoming lessons heading. This opens the Manage lessons page, where you can review each lesson in detail.

4. Profile

Manage all your profile-related details under this module, including login information, the types of services you offer, and calendar availability. Once this section is updated and completed, your profile will be considered complete.

4.1 Account settings

Select Account settings from the left navigation menu to open the submodule. If you have not yet updated your profile completely, the Complete your profile prompt will still be visible. Click Learn more to expand the section and read the profile completion instructions. There are multiple forms under the Account settings page, and each form can be accessed from the left side navigation by selecting the respective tab. Each has been explored below:

4.1.1 Personal info

Update all your personal information under this form. This form has multiple tabs: the General tab, followed by the Photos & videos tab. Then comes the Primary language tab, followed by the Secondary language tabs, corresponding to the languages available on your platform. Let's start with the General tab.

General tab

Update the following:

• Sync Google calendar: Click this option to synchronize your session schedules with your Google Calendar. You will be directed to the Google account page to grant permission for TEO Academy to share data with Google.
• Username: Enter a unique username for your tutor profile.
• Name: Enter/Edit your first and last names in the provided fields.
• Gender: View/Edit your formerly selected gender.
• Country: Select your country of residence from the dropdown list.
• Phone no.: View/Edit your formerly selected country code, and entered phone number in the provided fields.
• Timezone: Once you log in to the system, your timezone is automatically detected and will reflect here.
• Offline sessions: Turn on this toggle switch if you are available to offer offline sessions.
• Lesson booking buffer time: Click the field and choose the buffer time between when a lesson is purchased and when it can be scheduled from the dropdown list.
• Notification language: Click the field and select your preferred language for system notifications, from the available system languages in the dropdown list.
• Enable trial lesson: Turn on this toggle switch if you want to offer free trial lessons to new learners.

Click Save, and then click Next to move to the next tab.

Photos & videos tab

Review and update your profile picture and your introduction video under this tab. Update the following:

• Profile picture: View or update your profile picture uploaded during registration.
• Introduction video link: Review or paste the YouTube video link where you are giving a brief about your personal information, experience, and teaching skills.

Click Save, and then click Next to move to the next tab.

English tab

This is the primary language tab, and completing this tab is mandatory. Update the following:

• Biography: Enter a brief paragraph stating your experience, skills, and any other information you want to share with the learners on the platform in the primary language.
• Auto-translate into other languages: Turn on this toggle switch to automatically update the secondary language(s) data.

Once done, click Save changes.

4.1.2 Subjects

Review the subjects you selected and language you speak when registering, and edit them as required.

• Subject(s) I teach: Review and update the selected subjects you will be teaching from the list.
• Language(s) I speak: Review and update the selected languages you speak from the list.

Click Save, and then click Next to move to the next tab.

4.1.3 Price

This form allows you to view and manage lesson slots and subject-wise lesson prices.

Admin-manageable prices

When the admin manages subject-wise prices, you cannot edit the hourly lesson prices. The prices set by the admin for the teaching languages you offer are displayed on this page, and the Hourly price field is disabled for all languages.

Tutor-manageable prices

When tutors are responsible for managing subject-wise prices, you can set hourly lesson charges at your discretion under this page.

4.1.4 Experience

This tab allows you to add, view, and edit your experience and qualification details, displaying the information you entered in the Resume tab during the tutor registration process.

4.1.5 Skills

This tab allows you to define the various areas and parameters that define your expertise and teaching skills. These skills will be displayed on your profile page at the front end, allowing learners to better understand your strengths before booking a session.

4.1.6 Addresses

Add your address under this tab if you offer offline sessions. This helps learners know where the sessions will take place.

4.1.7 Payments

Click this tab to access and set up your preferred payment method for wallet withdrawals. You can choose between two methods-PayPal and Bank transfer-which are displayed as two separate tabs within this form.

4.1.8 Password/Email

Click this tab to access it and update your registered email address and password accordingly. There are two tabs under this form: Password and Email.

4.1.9 Cookie consent

Click this tab to access and manage your cookie permissions and preferences.

4.1.10 Delete my account

Click this tab to access it and place a request to the admin to have your account and data deleted from the platform.

4.2 Availability calendar

Set up your availability for taking sessions and accepting lesson bookings through this module. It is mandatory to configure your availability to complete your profile, make it appear on the platform's front end, and start receiving lesson bookings.

5. All Courses

TEO Academy allows you to create courses and add multiple pre-recorded lectures. Once a course is created and approved by the admin, it is published on the course listing page.

5.1 All courses

Click this submodule to access the Courses page. This page displays a list of all courses you have created along with their details.

5.2 Course resources

Upload multiple course resources in bulk and manage them via this submodule. These files can be attached directly to a course, so you do not need to upload new files each time a course is created.

5.3 Course edit requests

Use this submodule to track the status of your course edit requests. TEO Academy allows you to submit a course edit request if you need to update course content after it has been published and/or purchased by learners.

6. Bookings

Use this module to manage all types of learning sessions with your learners.

6.1 Lessons

Once your account and availability settings are complete, your tutor profile becomes visible to learners. They can view your expertise, check your availability, and book lessons. All booked lessons appear under this submodule.

6.2 Lesson plan

TEO Academy allows tutors to create lesson plans and attach them to individual lessons and group classes.

6.3 Group classes

TEO Academy allows you to pre-schedule and conduct teaching sessions with multiple learners in the form of group classes.

6.4 Class packages

Manage your group class packages through this submodule. As a tutor, you can bundle multiple group classes into a single package and set a one-time package or entry fee.

6.5 Reported issues

Once a session is successfully delivered and completed, learners can report issues related to that session.

6.6 Subscriptions

If the subscription feature is enabled on the platform, learners can purchase lesson-based subscription plans.

6.7 Recurring lessons

TEO Academy allows learners to book recurring one-on-one lessons with tutors by enabling the Recurring buy option during checkout.

6.8 My learners

This submodule displays a list of all learners who have ever booked a session with you.

7. Quiz

Quizzes are interactive tools that help assess learners' understanding across a variety of contexts.

7.1 Quiz questions

These questions form the foundation of your quizzes and can be reused across lessons, group classes, and courses.

7.2 All quizzes

Use this submodule to create and manage quizzes for your one-on-one lessons, group classes, and courses.

8. History

This module allows you to conveniently track your financial and transactional activities on the platform.

8.1 My orders

Use this submodule to view and manage all the orders you have placed on the platform.

8.2 Wallet

This submodule provides a summary of your current wallet balance along with a detailed record of all wallet transactions.

8.3 Withdrawals

This submodule allows you to request a transfer of funds from your TEO Academy digital wallet to your personal account.

9. Others

This module provides access to a set of additional features that enhance your overall experience on the platform.

9.1 Notes

Use this submodule to create, view, and manage help notes related to your classes.

9.2 Gift cards

Access and manage all the gift cards you have purchased or received through this submodule.

9.3 Refer and earn

Use this submodule to promote the platform and earn rewards.

9.4 Find a tutor

A tutor profile on TEO Academy also functions as a learner profile.

10. Forum

This module allows tutors to actively participate in community discussions by asking questions, subscribing to tags of interest, and requesting new tags for better topic categorization.

10.1 My questions

Use this submodule to create, publish, and manage your contributions to the platform's discussion forum.

10.2 Subscribed tags

TEO Academy allows you to subscribe to question tags.

10.3 Requested tags

Access the tag requests you submitted to the admin from this submodule.