Terms and Conditions TEO Academy Ltd.

Last Updated: July 23, 2025

Welcome to TEO Academy Ltd! These Terms  and Conditions ("Terms") govern your access to and use of our website, platform, and all related services (collectively, the "Service"). By accessing or using the Service, you signify your agreement to be bound by these Terms. If you do not agree with any part of these Terms, you must not use or access the Service.

1. Introduction to TEO Academy Ltd (AKA TEO Academy)

TEO Academy is an online platform that acts as a marketplace to connect individuals seeking academic support ("Students") with independent professional educators and subject matter experts ("Tutors") for tutoring services. Our operations are based in the United Kingdom.

2. Eligibility for Service Use

To be eligible to use our Service, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract. If you are under 18 years old, you may only use the Service under the direct supervision and with the explicit consent of a parent or legal guardian who agrees to be bound by these Terms. By using the Service, you represent and warrant that you meet these eligibility requirements.

3. Account Registration and Security.

• Corporate Client Responsibility: The Corporate Client acknowledges and agrees that it is solely responsible for its Employees' use of the Service and for ensuring that all Employees comply with these Terms. The Corporate Client shall be responsible for any breach of these Terms by its Employees.

• Employee Compliance: Employees accessing the Service under a Corporate Client account are bound by these Terms, including all responsibilities, prohibitions, and limitations of liability applicable to individual users.

• Account Management: The Corporate Client is responsible for the creation, management, and termination of Employee accounts under its corporate plan. The Corporate Client must notify TEO Academy promptly of any changes to employee status or authorisation that would affect their access to the Service.

• Payment and Billing: All financial arrangements, including billing and payment for Employee access, will be governed by a separate agreement between TEO Academy and the Corporate Client, in addition to the relevant sections of these Terms.

• Data and Privacy: The Corporate Client agrees to comply with all applicable data protection laws, including the GDPR, in relation to any personal data of its Employees processed through the Service. TEO Academy's Privacy Policy applies to all users, including Employees.

• Indemnification: The Corporate Client agrees to indemnify and hold harmless TEO Academy from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from or relating to its Employees' use of the Service or any breach of these Terms by its Employees.

• Expertise & Qualifications: Tutors warrant that they possess the necessary academic qualifications, professional expertise, and teaching experience to competently deliver the tutoring services they advertise.

• Professional Conduct: Tutors agree to conduct themselves in a professional, ethical, and respectful manner during all tutoring sessions and interactions with Students and, where applicable, their parents or guardians.

• Content and Methodology: Tutors bear sole responsibility for the accuracy and appropriateness of the educational materials they utilise and the teaching methodologies they employ during sessions including the use of TEO Academy’s library of resources. (See subsection 5A). 

• Legal Compliance: Tutors commit to adhering to all applicable laws and regulations within the United Kingdom, including but not limited to those pertaining to data protection (GDPR) and safeguarding.

• Permitted Use: Tutors are granted a limited, non-exclusive, non-transferable licence to access and use the library of resources provided by TEO Academy (the "Platform Resources") solely for the purpose of delivering tutoring sessions through the Service. This includes using resources during live sessions and for preparation directly related to sessions on the platform.

• Prohibited Use: Tutors must not:

Redistribute, sell, licence, lease, or otherwise make available the Platform Resources to any third party outside of the Service.

Use the Platform Resources for any commercial purpose other than facilitating tutoring sessions on TEO Academy.

Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Platform Resources.

Remove any copyright, trademark, or other proprietary notices from the Platform Resources.

• Intellectual Property: Tutors acknowledge that all intellectual property rights in the Platform Resources belong to TEO Academy or its licensors. No rights are transferred to Tutors for any use beyond that explicitly permitted herein.

• Reporting Issues: Tutors agree to report promptly to TEO Academy any errors, inaccuracies, or technical issues encountered with the Platform Resources.

• TEO Academy's Disclaimer: While TEO Academy endeavours to provide accurate and relevant resources, tutors bear sole responsibility for the accuracy and appropriateness of the educational materials they utilise from the platform resource library. 

• Preparation for Sessions: Students are expected to arrive at scheduled tutoring sessions prepared with any relevant materials, questions, or specific learning objectives.

• Respectful Engagement: Students agree to interact with Tutors in a courteous, constructive, and respectful manner.

• Appropriate Use: The Service is to be used strictly for legitimate educational purposes. Any unlawful, disruptive, or inappropriate use is strictly prohibited.

• Parent/Guardian Oversight (for Minors): Parents or legal guardians of Students under 18 acknowledge their ongoing responsibility to supervise their child's use of the Service and their interactions with Tutors.

• Pricing: Tutoring session fees are determined by individual Tutors and will be clearly displayed on their respective profiles or during the booking process.

• Payment Processing: All financial transactions for tutoring services are processed securely through our integrated third-party payment gateway. You agree to provide valid and up-to-date payment information.

• Refund Policy: Our comprehensive refund policy is available below.

• Cancellation Policy: All cancellations of scheduled tutoring sessions are subject to the platform's cancellation policy (as outlined in Section 7A below). Tutors may also communicate additional, more flexible rescheduling options, but these do not supersede the platform's core cancellation rules.

• Cancellations by Student:

More than 12 Hours Notice: If a Student cancels a session with more than 12 hours' notice prior to the scheduled start time, a full refund will be issued to the original payment method.

Less than 12 Hours Notice: If a Student cancels a session with less than 12 hours' notice prior to the scheduled start time, the session will be charged in full, and no refund will be issued. This policy is in place to compensate Tutors for their time and preparation that cannot be reallocated on short notice.

• Cancellations by Tutor:

If a Tutor cancels a scheduled session at any time, the Student will be offered the option to either reschedule the session with the same Tutor or receive a full refund.

• Technical Issues:

If a session is significantly disrupted or unable to proceed due to verifiable technical issues on TEO Academy's side, a full refund or rescheduling will be offered at the Student's discretion. Issues arising from the Student's or Tutor's personal internet connection, device malfunction, or software incompatibility are not eligible for a refund.

• How to Cancel: All cancellations must be made through the platform's scheduling interface or by contacting support. The exact time of cancellation will be recorded by the platform.

• License Grant: By submitting, posting, or displaying any content (e.g., messages, files, feedback, or recorded sessions where applicable and consented to) on or through the Service, you grant TEO Academy a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with the operation of the Service. The use of your profile image may only be used in marketing with your explicit consent. (See subsection 9B). 

• Your Responsibility: You are solely responsible for any content you submit and affirm that you possess all necessary rights to grant the aforementioned license. You agree that your content will not violate any third-party rights or applicable laws.

• Agreement of consent: We require your consent to use your profile image for marketing and promotional purposes related to the Service. This consent is given when agreeing to out terms and condition. If granted, you provide TEO Academy a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display your profile image for such purposes, including, but not limited to, featuring your profile image on our website, social media channels, and advertisements.

• Revocation of Consent: You may revoke this consent at any time by removing your profile image from your account settings. Upon removal, TEO Academy will cease using the image for new marketing materials within a reasonable timeframe, though existing materials may continue to circulate.

• No Obligation: TEO Academy is under no obligation to use your profile image for marketing purposes, even if consent is granted.

• Using the Service for any illegal or unauthorised purpose.

• Harassing, threatening, defaming, or otherwise violating the legal rights of others.

• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

• Interfering with or disrupting the integrity or performance of the Service or its underlying servers.

• Attempting to gain unauthorised access to any part of the Service, other accounts, or computer systems connected to the Service.

• Engaging in any activity that could damage, disable, overburden, or impair the Service or its functionality.

• Bypassing or attempting to bypass our payment or booking system by arranging or conducting tutoring sessions directly outside the platform.

• Tutor Non-Attendance: If a Tutor fails to attend a scheduled and paid-for session without prior notification or valid reason. 

• Technical Issues: If a session is significantly disrupted or unable to proceed due to verifiable technical issues on TEO Academy's side.

• Tutor Cancellation: If a Tutor cancels a session and no suitable rescheduling can be agreed upon between the Student and Tutor.
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• Student Non-Attendance: If a Student fails to attend a scheduled session within 15 minutes of the scheduled starting time.

• Cancellation within 12 Hours: Sessions cancelled by the Student within 12 hours of the scheduled start time will not be eligible for a refund. This policy is in place to compensate Tutors for their time and preparation.

• Dissatisfaction with Tutoring Quality: While we strive to connect Students with high-quality Tutors, TEO Academy is not responsible for the direct provision of tutoring services. Dissatisfaction with a Tutor's teaching style, pace, or content, where the session was delivered as scheduled, is generally not grounds for a refund. We encourage Students to make use of the Trial Lessons (see section 4), open communication between Students and Tutors to address such concerns, or for Students to explore other Tutors on the platform. 

• Disputes Resolved in Tutor's Favour: If a dispute between a Student and Tutor is reviewed by TEO Academy and determined that the Tutor fulfilled their obligations as per the booking agreement.

• Internet Connectivity/Device Issues (User Side): Issues arising from the Student's or Tutor's personal internet connection, device malfunction, or software incompatibility are not eligible for a refund. 

• Your account name.

• The Tutor's name.

• The date and time of the session.

• A detailed explanation of the reason for your refund request.