Terms And Conditions
Last Updated: 07th May 2026
Welcome to TEO Academy Ltd ("TEO Academy”, "we”, "us”, or "our”).
These Terms and Conditions ("Terms”) govern your use of our online platform, which connects learners ("Students”) with independent educators ("Tutors”) for educational services.
By creating an account, booking a lesson, or otherwise using the platform ("Service”), you agree to these Terms. If you do not agree, you must not use the Service.
You must be at least 18 years old and legally able to enter a binding contract.
Users under 18 must have a parent or guardian’s explicit consent and supervision.
By using our Service, you confirm that you meet these requirements.
TEO Academy is an intermediary platform. We do not employ Tutors; they are independent contractors responsible for the lessons they deliver.
We are not liable for the conduct, content, or outcomes of lessons, except as required by UK law.
Accuracy: You must provide true, accurate, and current information during registration and keep it updated.
Security: You are responsible for safeguarding your password and for all activities under your account.
Single Account: One account per individual is permitted. Corporate accounts have separate rules (see clause 5).
Corporate Clients purchasing access for multiple learners are responsible for:
Ensuring employees or delegates comply with these Terms.
Creating, managing, and terminating accounts.
Complying with all applicable data protection laws.
Accepting liability for breaches committed by authorised users.
6.1 Purpose
A trial lesson allows a Student to assess whether a Tutor’s teaching style and approach are a good fit before committing to regular lessons.
Duration: 30 minutes (shorter than standard lessons of 50+ minutes).
Rate: Lower than the Tutor’s usual lesson price.
Limit: One trial lesson per Tutor, maximum of three different Tutors per Student at the reduced rate.
Tutor Choice: Tutors may choose whether to offer discounted trial lessons.
TEO Academy provides this trial lesson option as part of our satisfaction guarantee. There is a reasonable expectation that Students will not abuse this policy.
Students may not book multiple discounted trial lessons with the same Tutor.
Students may book discounted trial sessions with a maximum of three tutors.
This policy ensures that all Tutors on the TEO platform maintain fair and consistent pricing practices, protecting both the integrity of the TEO brand and the earning potential of Tutors.
Tutors may offer occasional promotional discounts to students, provided they adhere to the following limits:
A maximum of one discounted lesson per every ten (10) paid lessons delivered to a student.
Equivalent offers (for example, "Book 9 lessons, get the 10th free” or "Book 9 lessons, receive 25% off your next package”) are permitted within the same ratio.
Discounts cannot be applied to trial lessons.
Discounts must be clearly communicated and approved through the TEO platform before being offered to students.
Tutors must not:
Offer continuous or excessive discounts that effectively reduce their standard rate beyond fair market value.
Use discounts as a means to undercut other Tutors.
Create discount schemes that misrepresent lesson value or manipulate the booking system.
TEO monitors discount usage and reserves the right to:
Review and audit discount offers at any time.
Issue warnings or revoke discount privileges if misuse is detected.
Suspend or terminate Tutor accounts in cases of repeated or intentional policy violations.
TEO may approve additional discounts for promotional campaigns, referrals, or partnerships. Such exceptions must be authorised in writing by TEO management.
Tutors are encouraged to maintain transparent communication with students about pricing and discounts to ensure trust and consistency across the platform.
Come prepared with questions.
Try to be aware of your preferred learning style if possible.
Introduce yourself, your teaching style, and methodology.
Explain your lesson process and how to book further sessions.
Recommend the most suitable lesson type (e.g., Academic English, Business English, General English, English for Travel).
All bookings and payments for trial lessons must be processed through the platform.
Tutors agree to:
Qualifications & Experience – Accurately represent qualifications, experience, and expertise.
Lesson Preparation – Deliver well-prepared, relevant lessons in line with the Student’s goals.
Safeguarding – Comply with UK safeguarding requirements and report concerns appropriately.
Data Protection – Handle personal information in line with GDPR.
Communication – Respond promptly and professionally to Student messages.
Cancellations – Give at least 12 hours’ notice when cancelling to avoid disruption.
Intellectual Property – Use only lawful, licensed materials, including those provided by TEO Academy.
Professional Conduct – Maintain respectful, inclusive, and ethical interactions.
Students agree to:
Punctuality – Arrive on time for lessons.
Preparation – Bring necessary materials and information.
Respectful Conduct – Communicate politely and professionally.
Technology Readiness – Ensure devices, software, and internet connection are functional before lessons.
Cancellations – Provide at least 12 hours’ notice to cancel without penalty.
Use Of Platform – Book and pay for all lessons via the platform.
Payments are held in escrow until the lesson is completed.
We use third-party payment processors to handle transactions securely.
All prices are shown in the currency selected on the platform.
Payment is required at the time of booking.
Payment includes Platform commission fees and Tutor remuneration. (I.e we do not charge students a commission to use the platform; all commission is paid by the tutor aka the 'seller')
Tutors receive payouts after the lesson is marked as completed in the platforms systems.
Payout processing times may vary depending on the payment provider.
If a Student disputes a charge, we will mediate in line with our Refund Policy.
TEO Academy’s decision in disputes is final.
Refunds are available if:
The Tutor fails to attend a booked session.
Technical issues on TEO Academy’s side prevent the lesson.
The Tutor cancels and rescheduling is not possible.
Refunds are not available if:
The Student misses a lesson.
Cancellation occurs within 12 hours of the start time.
The Student is dissatisfied with a Tutor’s style (the paid trial lesson exists for this purpose).
The Student experiences internet or device issues on their side.
Trial lessons follow the rules in Section 6.
TEO Academy operates under the laws of England and Wales.
Tutors are independent contractors and are responsible for their own tax reporting, National Insurance contributions, and compliance with HMRC requirements.
Students are responsible for ensuring they comply with any applicable local tax laws related to the Service at their end.
Users may not:
Harass, abuse, or harm others.
Misrepresent identity or qualifications.
Circumvent the platform to arrange lessons or payments outside TEO Academy. We cannot guarantee the safety of financial information if you do.
Upload or distribute unlawful content.
We reserve the right to suspend or terminate accounts for breaches of these Terms or for behaviour that, in our reasonable opinion, harms the integrity of the platform.
To the extent permitted by law, TEO Academy is not liable for indirect or consequential damages, loss of data, or loss of income resulting from use of the Service.
You agree to indemnify and hold harmless TEO Academy against any claims, damages, or costs arising from your breach of these Terms or misuse of the Service.
This referral offer is available to existing TEO students only.
To qualify as an existing student, you must have completed and paid for a minimum of 225 minutes of lessons at full price.
To make a referral, the existing student must email info@teoacademy.com with:
The referee’s full name
The email address they used to sign up to TEO
The referred student must be a new customer to TEO.
The referral reward will be issued once the referred student has spent a minimum of £36 on lessons.
Once this requirement is met, the referrer will receive a £5 wallet credit, which will be added to their TEO student account.
Wallet credit can be used towards booking lessons, courses, or classes on TEO, and is non-transferable and not redeemable for cash.
Rewards will only be issued after the qualifying spend has been completed and verified by TEO.
TEO reserves the right to withhold or cancel rewards in cases of suspected misuse, including (but not limited to) self-referrals or duplicate accounts.
This referral programme is valid from 1 January 2026 to 31 December 2026.
TEO reserves the right to amend or withdraw this offer at any time.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Language And Legal Reference
Please note that the English-language version of these Terms and Conditions constitutes the sole legal reference under the Law of England and Wales. Any translations provided, whether on the Platform or by third parties, are for convenience only and may contain errors, omissions, or misinterpretations. TEO Academy accepts no responsibility or liability for any such discrepancies.
Additional Policies
Course Content Review Policy
TEO Academy Ltd takes the standard of its courses very seriously. For this reason, the below policy sets out how we ensure the standards of our service is maintained.
Course reviews are an integral part of TEO Academy’s quality assurance process.
The focus of course reviews is on:
· The appropriateness of the content and assessment method in order to achieve the learning outcomes,
· The course content being up to date and accurate.
Responsibility
Responsibility for course review and recommendations being addressed rests with the Training & Development Manager. The responsibility for the Review process lies with the company Directors.
Frequency
Each course is reviewed on an annual basis. The courses are reviewed by a Subject Matter Specialist to ensure their accuracy.
All legal elements of the learning materials will be reviewed by the companies Legal Representatives to ensure the most up to date version of any legal references are used and are correct as of the time of the review.
Timing
At the review date, each subject area specialist will have a 30-day period to complete the review of the given subject and all findings reported back to the Training & Development Manager.
The Training & Development Manager will then action any appropriate changes to course materials with an additional 30-day period.
Any legal advice/review related to legal references within the learning materials will be form part of the 30-day review period by the Subject Matter Specialist.
Reporting
Following learning materials & legal review, a detailed report will be provided to the Training & Development Manager, outlining all elements that require addressing and updating.
Course complaint Policy for a grievance, problem, difficulty or concern
TEO recognises the importance of learner complaints and welcomes complaints as a valuable form of feedback about its services. We are committed to using the information we receive to help drive forward improvements.This procedure outlines the aims of in dealing with complaints and sets out what you as the customer can expect when making a complaint regarding a service.
A complaint is a way of letting us know that you are not happy with a particular service. We welcome your feedback. A complaint may be about delay, lack of response, discourtesy, failure to consult or about the standard of service you have received.
So please let us know if:
•you think we have done something wrong
•we have not done something that we said we would do
•you are not satisfied with a particular service or set of services that we provide
ANONYMOUS COMPLAINTS
We understand that it might be difficult for you to complain because you are worried that your complaint could result in a poorer service. Please be assured that we treat all complaints in the strictest confidence, and that it is your right to complain. If you do not provide us with a contact name or address, it will not be possible for us to get back to you with the outcome of the investigation
PROCEDURE
In the first instance, the complaint should be discussed with the team member concerned and resolution sought within 48 hours of the incident occurring. If this is successful and a resolution is reached, the complaint should be documented on the attached Appendix (1) and sent to the Company Administrator for filing. This should be received by the Company Administrator by the end of the next working day. There will be no further action taken.
In the case of an individual wishing to make the complaint, who feels unable to discuss the complaint with the team member concerned, the matter should be referred to the Training Manager within 48 hours of the incident occurring. The Training Manager should then contact the Company Owner within the next 7 days to make them aware of the complaint. The nature of the complaint will be documented as per Appendix (2) and sent to the Training Manager.
On receipt of the complaint, the nature of the complaint will be brought to the attention of the team member concerned and discussed within 48 hours of receiving the complaint. The Training Manager will then contact the individual making the complaint with a view to resolve.
If resolution cannot be found, the Training Manager will arrange a meeting with all relevant parties and agree a resolution. This will take place within 30 days. This will be final.
The Company Administrator will maintain a record of all complaints and make these available on request. All complaints must be regarded as confidential and discussed only with those parties involved. In the instance where the complaint is around an assessment / verification decision, then the stages outlined in the Appeals Procedure must be followed.
Reasonable Adjustments Policy
We aim to facilitate open and fair access to our training for learners who are eligible for reasonable adjustments and / or special considerations without compromising the assessment of skills, knowledge, understanding or competence being measured , TEO WILL achieve this through;
TEO will consider requests for Reasonable Adjustments and Special Considerations.
This is agreed at point of booking/registration. The learner must request within a reasonable timeframe any adjustments that may be needed to reduce the effect of a disability or difficulty, which places the learner at a substantial disadvantage. Any requests for reasonable adjustments must not affect the quality and reliability of the learning outcomes nor must they give the learner an advantage over other learners undertaking the same or similar training.
Reasonable Adjustments may not be applied to training that will provide a "licence to practice” or where the learner needs to demonstrate a practical competence.
Special Considerations
A special consideration request can be made during or after a training event to reflect temporary illness, injury or indisposition that occurred at the time of the event. Any special considerations granted cannot remove the difficulty the learner faced at the time of the event and can only be a relatively small adjustment to ensure that the integrity of the training is not compromised. Special consideration may not be applied to training that will provide a "licence to practice” or where the learner needs to demonstrate a practical competence.
TEO will only consider requests for Reasonable Adjustments and Special
Considerations submitted within a timely manner and have completed the appropriate paperwork for these requests.
Reasonable Adjustments
A reasonable adjustment helps to reduce the effect of a disability or a difficulty that places the learner at a substantial disadvantage.
Reasonable adjustments must not affect the quality and reliability of the learning outcomes, but may include;
Ensuring any online learning is more accessible (such as ability to adjust display settings and providing advice/guidance on speech technology)
Providing assistance during an assessment of learning
Adapting materials or providing it on coloured paper
Re-organising the physical assessment/learning environment
Use of mechanical and electronic aids
se of assistive softwareUse of low vision aids
British Sign Language
Reasonable adjustments must be approved and set in place prior to any assessment or learning is carried out.
Any assessment of work following a reasonable adjustment has been made must be carried out in the same way of work from other learners.
Reasonable adjustments must never give a learner and advantage to other learners and must never affect the quality or reliability of the learning.
It is important to note that not all requests for reasonable adjustments may be granted if they are not deemed reasonable, permissible or practical in certain situations. The learner may not need, nor be allowed, the same adjustments for all learning.
Requests for reasonable adjustments are approved by TEO prior to any
bookings/registrations are taken. They are intended to allow access to training / assessment but can only be approved if the adjustment does not;
Affectthe quality and reliability of the learning
Provide an unfair advantage to other learners
Influence or compromise the final outcome of the assessment of learning
Any requests for reasonable adjustments must be made to TEO within 7 days of registration / booking or at least 28 working days before an assessment / classroom event using the appropriate paperwork. If you are unsure if a learner requires a reasonable adjustment, please speak with TEO who will provide the relevant guidance.
Special Considerations
A special consideration is consideration given to a learner who was prepared and present at an assessment but may have been disadvantaged by temporary illness, injury or adverse circumstances outside of their control.
It is important to note that special consideration may not be possible where assessment requires the demonstration of practical competence, or the training provides a "licence to practice”.
Where an assessment of learning is carried out and marked by a computer, the learner will have the ability to take it at a later date however this must be completed prior to any practical assessments or other learning is carried out.
A special consideration cannot give a learner an unfair advantage to other learners and must not mislead the learners’ achievement. The learner’s results must reflect their true achievement and not potential ability. TEO’s decision on requests for special considerations will vary from learner to learner and one subject to another. The factors may include the severity of the consideration, date of assessment and the nature of the assessment such as practical or oral presentation.
The learner may be eligible for special considerations if;
The performance in an assessment is affected by circumstances out of their control, such as recent personal illness, accident or bereavement
Alternative arrangements which were agreed in advance proved to be inappropriate or inadequate
Part of an assessment / event was missed due to circumstances beyond the control of the learner
The learner will not be eligible for special consideration if;
The leaner has not been affected at the time of an assessment by a particular condition
Part of an assessment / event is missed due to personal arrangements including holidays or unauthorised absence
The event / assessment is affected by difficulties such as disturbances through building work, lack of proper facilities, changes in or shortages of staff or industrial disputes
Examples of circumstances where special consideration may be given are;
Terminal illness of the learner
Recent bereavement of a member of the immediate family
Serious of disruptive domestic crises leading to acute anxiety about the family
Incapacitating illness or injury of the learner
Severe car accident
Outbreak of infection where learners are in isolation
Lost or damaged work beyond the control of the learner
Special consideration will not be granted for minor illness or a minor disturbance.
Requests for special considerations are approved by TEO Applications for special
considerations must be made on case-by-case basis and thus separate applications must be made for each learner. Any requests for special considerations will only be approved if they do not;
Affect the quality and reliability of the learning
Provide an unfair advantage to other learners
Influence or compromise the final outcome of the assessment of learning
Any requests for special considerations must be made to TEO within 7 days of the
event or assessment using the appropriate paperwork. If you are unsure if a learner requires a
special consideration please speak with TEO who will provide the relevant guidance.
It is important to note that special consideration will not be granted if / where learner achievement has been acknowledged and certified.Safeguarding Learner Policy
Introduction
All staff working with children and vulnerable adults have a legal duty to work together
to protect them from harm or abuse. TEO Safeguarding lead has overall responsibility for the safeguarding of learners, and is responsible for ensuring the effectiveness of all work done to safeguard and promote the welfare of children and young people on programme. TEO Policy covers:
•The recruitment and employment of staff working with vulnerable adults and the provision of a safe learning environment under the requirements of this act
•Training & Development Manager & HR department are responsible for ensuring that TEO follows safer recruitment procedures. This includes carrying out Disclosure and Baring checks on all staff working with vulnerable learners every three years. This also applies where staffs have already been checked by a previous employer.
Statement of Intent:
TEO’s first priority is to ensure the safety and protection of all learners
taking part in learning. In order to protect young people and vulnerable adults from harm we
will act in accordance with the following legislation and guidance: ‘No Secrets’ DH 2000
Responsible Marketing Procedure
Introduction
The main aim of the policy is to provide clear guidance on how TEO markets itself responsibly. We are committed to delivering high quality teaching and learning, along with exceptional customer service for our stakeholders. This extends to ensuring our services are marketed in a way that is fair, transparent, within legal guidelines and reflective of the communities we serve.
We also require that our partners and stakeholders adhere to these standards and that unsubstantiated claims aren’t made. Any use of data must be verified, and sources confirmed to ensure potential customers are made aware of its origin.
We are committed to marketing our products and services in a responsible way and so we will regularly review our marketing communications to ensure they are aligned with these principles and that they also fit with industry best practices.
Scope
These guidelines apply to all marketing communications generated by or on behalf of TEO . Within this, ‘marketing’ means product and services advertising and promotion in all media including, but not limited to, packaging, brand promotions, brand advertising, brand PR, product placement, sponsorship and brand experiential marketing, point of sale material, digital, online and mobile marketing plus social media.
Core Principles
We commit that our marketing communications will be honest, transparent, truthful, within legal guidelines and respectful.
Above this we also commit to:
•Never mislead our customers.
•Always be fair and transparent when promoting our services, enabling our customers to make informed choices. Offering impartial advice and guidance in line with our duty of care as a CPD Approved Provider.
•Be legal, ethical, truthful and conform to accepted principles of fair competition and good business practice.
•Comply with all UK legislative and regulatory requirements.
•Avoid promoting themes associated with aggression, anti-social behaviour or violence.
•Avoid any derogatory, defamatory or offensive statements or imagery in particular in relation to race, gender, sexual orientation, religion and political views.
•Seek to prevent any unsolicited marketing that uses the TEO brand without authorisation
•Never knowingly advertise in media or on websites that contain extremist views or explicit content.
•Never advertise in a way that could cause mental, physical or moral harm to a child.
Compliance
All new marketing colleagues and key agency personnel are aware of our Core Principles, and we review the principles on a regular basis. In addition, refresher training is available when needed.
Our marketing team/3rd party agency members, supported by our legal, technical and communications operatives, are responsible for ensuring the compliance of all of our marketing collateral.
Other, non-marketing collateral which has a customer audience (for example recruitment material or TEO Newsletter communications) should also comply with these principles. Internally, all imagery is to be approved in isolation, in colour, at full/oversize and in situ/as it will be seen by the customer.
Appeals Procedure for students enrolled on CPD courses
We at TEO provide a formal route for our learners wishing to appeal against an assessment decision. All learners are assessed against the relevant learning outcomes for the course and regulating organisation criteria, where applicable. Assessment decisions are made by internal Assessors.
Areas for Appeal
Our Appeals Policy enables learners in certain situations to make a formal appeal against a recommendation or assessment decision relating to:
1.the Assessor’s decision on any element of assessment that differs to that of our Internal Quality Assurer’s decision (for example, if an internal assessment has been marked by the Assessor as achieved but the Internal Quality Assurer disagrees with this decision).
2.an application for a reasonable adjustment or special consideration
submitted to the regulating organisation for approval.
3.our final, overall assessment decision for a CPD Course.
Grounds for Appeal
The following is a list of examples and is not exhaustive:
•A reasonable adjustment was refused without reason, or a decision to limit a requested for a reasonable adjustment proved to be inappropriate or insufficient.
•The learner requested special consideration, but this does not seem to have been applied.
•There was inappropriate or irregular conduct on the part of the Assessor.
Appeals Process
Stage 1
The learner should discuss on the day they receive the assessment decision their intention to appeal that decision directly with the Assessor responsible for informing the learner of that decision. If the learner is dissatisfied with the outcome of this discussion, the learner should request a ‘Learners Appeals Application’ form which can be posted or email to you. The learner must submit this form within five days of the date of the assessment and include with it any supporting evidence (see additional notes below). Appeals received after this time will not be heard.
Stage 2
Once received by us, our designated Internal Quality Assurer ("IQA”) will investigate the appeal and respond in writing to the learner with a decision within 20 working days of receipt of the form. If the learner is dissatisfied with the IQA’s decision, the learner should make a complaint directly to the Owner of the company.
Additional Notes
1.It is extremely difficult to investigate appeals without impartial evidence. Therefore, appeals against referrals in practical teaching based solely on the learner’s disagreement with the Assessor’s decision will only be considered when accompanied by a video recording of the learner’s practical assessment.
2.The learner has the right to video any aspect of their practical assessment using their own video recording equipment provided it does not interfere with the assessment process, other learners, or the Assessor’s ability to carry out their role(s).
3.It is the responsibility of the learner to arrange a video operator.
4.Prior to the assessment date and so that a decision can be made for deferral, it is the responsibility of the learner to notify us of any medical problem which may affect the learner’s performance adversely in the assessment process.
Scope
This policy statement applies to all learning provided by TEO and includes:
•All learning provision for adults delivered directly by employed staff
•All learning provision for adults commissioned through partnership arrangements
Definitions
Safeguarding The term "safeguarding” describes the broader preventative and precautionary approach to planning and procedures that are necessary to protect children, young people and vulnerable adults from any potential harm or damage.
Safeguarding means:
•Protection from abuse and neglect
•Promotion of health and development
•Ensuring safety and care relating to the environment and activity
•Ensuring optimum life chances
‘Child’ or ‘Young Adult’ An individual is considered to be a child or young person up to their 18th birthday
‘Vulnerable Adult’ A Vulnerable adult is any person aged 18 or over ‘who is, or may be in need of, community care services by reason of mental or other disability, age or illness and who is, or may be, unable to take care of him or herself or protect him or herself against significant harm or exploitation’ (‘No Secrets’ DH 2000).
The list below is not exhaustive but a vulnerable adult may be someone
•who: is elderly and frail
•has a mental disorder
•has a physical or sensory disability has a severe physical illness
•is a substance misuser is homeless
•has a learning disability
‘Abuse’ is
"a violation of an individual’s human and civil rights by any other person or persons” (‘No Secrets’ DH 2000). Abuse may consist of a single act or repeated acts, abuse may happen intentionally or unintentionally and can take place in any relationship or setting. Examples of abuse that could occur in a learning environment include:
Physical abuse – shoving, hitting, slapping
Sexual abuse - involvement in any direct or indirect (e.g. innuendo, pornography) activity against the learner’s will or knowledge
Emotional/psychological abuse e.g. intimidation, bullying or humiliation Discriminatory abuse e.g. racial, sexual or religious harassment Financial or material exploitation e.g. coercing money or goods
Institutional abuse e.g. failure to ensure privacy, dignity or uphold individual human and civil rights.
Neglect or acts of omission e.g. ignoring physical or medical needs, failure to access appropriate health, social care or educational services, withholding medication.
An abuser: may be anyone including relatives, friends, professional staff, other learners and service-users, neighbours, care workers, volunteers, and strangers.
Policy Statement
TEO is committed to promoting safeguarding through the provision of an
inclusive, supportive and safe environment for its learners, staff and others closely associated with its work and affirms the rights of individuals to be treated fairly and with respect.
TEO intends to pursue this commitment by
1.Promoting a culture of value and respect for all within a supportive and safe learning environment
oEnsure that all internal tutoring staff, and learning and personal support staff in contact with learners have a current Disclosure and Barring check for working with adults and/or children
oProvide accessible information for learners, tutoring staff and subcontracting providers on equality, diversity, bullying, harassment, dignity and respect in the learning environment
oWe will provide opportunities for adults and young people to voice any concerns they may have regarding inappropriate behaviour, abuse, harassment or misconduct and providing strong sanctions to deter victimisation or cover up of malpractice
oSupply information to learners on TEO procedures for following
up complaints relating to the conduct of tutoring staff and/or other learners
oRequire all tutoring staff and others associated with the delivery of our provision to carry and produce appropriate identification on request
oEnsure that premises used to deliver learning activities are risk assessed by appropriately trained staff
oEnsure that learning activities are risk assessed by appropriately trained staff
oEnsure that care and safety issues and concerns are reported
2.Providing Information, training and briefings on safeguarding vulnerable adults and children that includes:
oInclude information on Safeguarding as part of learner induction
oProvide information to tutoring staff and learners about the standards we expect with regard to confidentiality and disclosure
oProvide appropriate training for tutoring staff on safeguarding, disclosure and diversity matters
oDistribute information to all internal on the signs of abuse and the action to take if/when abuse is reported.
oProvide accessible information for learners, and tutoring staff on the complaint’s procedure
oProvide headline information for learners on safeguarding, e-safety, bullying and harassment equality of opportunity and diversity.
oProvide learners with the name of the designated safeguarding contact and the procedure to be followed in the case of any alleged case of bullying or harassment
3.Gathering and analysing information from learners on matters related to feeling safe in the learning environment
oGenerate questions on the feedback form to elicit how safe learners feel in the learning environment
oAnalyse the information obtained and acting on the results
Monitoring the effectiveness of this Safeguarding Policy and reviewing it annually
oMonitor the safeguarding practices within provision
oIdentify and sharing good practice in safeguarding with subcontracted providers
oReview the TEO safeguarding policy on an annual basis
oLink with learning networks and the local authority safeguarding unit to ensure that information on safeguarding is current and up to date
All enquiries relating to safeguarding issues should be addressed in the first instance to the
Designated safeguarding officer for TEO.
Reporting an incident
After direct or indirect disclosure or signs of abuse are spotted, please inform, in the first instance the Training & Development Manager, with the following information:
oWhat your concerns are.
oWhere, when, who from and how you got the concerns.
oWhat you have done.
oWhether the parents/carers and learner are aware of this referral?
oAny additional info about the learner. (Use the registration form) Contact information for anyone involved
Write a report within 48 hours. Include all details of the disclosure including who was present and the reasons for your decision to make a referral. Ensure this is stored in a secure file. If there is immediate danger call 999
Send all report to
Safeguarding Officer;
James Hourihan
james@jl-academy.com
